Most items in our shop typically take between 7 to 10 business days for delivery.

However, occasionally, certain items might require up to 14 business days to arrive.

Our commitment to environmental sustainability guides this approach. Instead of dispatching small numbers of orders daily, we gather a substantial volume of packages and ship them together once we achieve our set minimum.

This method not only supports our dedication to the planet but also promotes a more eco-friendly delivery process.

We appreciate your understanding and support in joining us to foster a greener and healthier world.

We sincerely apologize for this inconvenience! Occasionally, parcels may experience delays at customs. For assistance in tracking down your package, please contact us at contact@waylani.com, and we'll be happy to help you in locating your shipment.

You will find your tracking code in the email confirming your shipment. It may take 1 to 3 days for the tracking details to appear on the courier's tracking websites. Should you need any help, please don't hesitate to contact us at contact@waylani.com with your order number or the email address used for the order. Additionally, you can track your order directly on our website here.

If a customer provides an incorrect or incomplete shipping address and the package is delivered to that address, Waylani is not responsible for the lost or misdelivered package, as we fulfilled our part of the shipment process correctly.

Please ensure your shipping details are accurate before placing your order.

Our goal is always to satisfy our customers with our products.

However, if there's a need to return an item due to a defect or fault, we're here to assist. Please send us an email with a photo or video showing the defect or fault, and we'll provide you with the necessary steps for the return process.

You can return a product within 14 days after you receive the product.

Please contact us at contact@waylani.com to initiate the return process. For more information, please refer to our refurn policy at Refund Policy.

If the return is due to an error on our part, such as a damaged or incorrect item, Waylani will cover the return shipping costs.

However, if the product is being returned for other reasons, such as a change of mind or if no issue is found with the item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

No, you must contact us before sending your return as the return address may be different from the address your order originally came from.

If you wish to cancel your order, please contact us immediately. We will do our best to accommodate your request, but cancellations cannot be guaranteed if the order has already been processed or shipped. After 5 minutes of placing the order, it may already be in progress, making it difficult to cancel. If cancellation is not possible, you will need to follow our standard return process.